0x00: Never delete anything. 0x00-a: Unless you have it in writing from someone who will take responsibility for the data. 0x01: Turn it off and back on, especially if the user insists they have already done so. 0x02: If it's worth having, it's worth having a backup. 0x02-a: A backup isn't a backup until you've restored successfully from it. 0x02-b: Online backups are only as reliable as their security is strong. 0x02-c: RAID is not a backup. 0x03: Never disassemble anything you can't reassemble from memory. 0x04: A problem does not officially exist until a ticket has been submitted. 0x05: Not until the most experienced person in the room says "oh, shit" is the issue an official "oh, shit." 0x06: There are no such thing as "extra" screws. 0x07: A quiet ticket queue is not always a good sign. 0x08: Nothing is, has ever been, or will ever be "user proof." 0x09: Hardware is cheap. Uptime is expensive 0x0A: It was DNS. Even when you think it isn't, it was DNS. 0x0B: If you can smell the magic smoke, you already done goofed up. 0x0C: Every company has a test network. If they spend more money, they can buy a separate production network too. 0x0D: Loose wires will attempt to mate. When wires mate, things get messy. 0x0E: The Principle of Least Privilege is not a suggestion. 0x0F: Respect your Sysadmin; they are the one who fixes your fixes.